Our Commitment: We want you to be fully satisfied with DairyFarmManager. If you're not happy for any reason, contact us within the eligible period and we'll make it right. Email us at hello@dairyfarmmanager.com.
1. Overview
This Refund and Cancellation Policy applies to all paid subscriptions on the DairyFarmManager platform. By subscribing to any paid plan, you acknowledge and agree to the terms of this policy.
All amounts are in US Dollars (USD). Refunds, where applicable, are processed to the original payment method within 7–10 business days.
2. Cancellation
How to Cancel
- Log in to your DairyFarmManager account → Settings → Subscription → Cancel Plan
- Or email hello@dairyfarmmanager.com with subject "Cancel Subscription"
- Or contact us through our contact page
When Cancellation Takes Effect
- Monthly Plans: Cancellation takes effect at the end of the current monthly billing cycle. You retain full access until then.
- Annual Plans: Cancellation takes effect at the end of the current annual billing cycle.
- No charges are incurred after the cancellation date.
3. Refund Eligibility
| Scenario | Refund | Details |
|---|---|---|
| Cancel within 7 days of first payment (monthly plan) | Full Refund | 100% refund if requested within 7 days of initial subscription |
| Cancel annual plan within 14 days | Full Refund | 100% refund if requested within 14 days of annual purchase |
| Cancel annual plan after 14 days | Pro-rata | Refund for unused complete months remaining in your annual term |
| Cancel monthly plan after 7 days | No Refund | Monthly plans are non-refundable after the 7-day window |
| Service downtime > 24 hours (our fault) | Credit | Account credit proportional to downtime duration |
| Free trial — no charges | N/A | No payment taken during trial, nothing to refund |
| Account terminated for ToS violation | No Refund | No refund if account is closed due to violation of our Terms |
4. Refund Process & Timeline
- Step 1: Contact us via email or contact page with your registered email and reason
- Step 2: Our billing team reviews and approves the refund request within 2 business days
- Step 3: Refund is initiated to your original payment method
- Step 4: Funds appear in your account within 5–7 business days (depends on your bank)
You will receive an email confirmation at every step.
5. Non-Refundable Items
- One-time setup fees or onboarding charges (if applicable)
- Add-on features purchased separately and already activated
- Any plan purchased at a discounted/promotional rate (unless stated otherwise in the promotion)
- Payments made more than 90 days ago
6. Payment Disputes
Before initiating a payment dispute with your bank or payment provider, please contact us first at hello@dairyfarmmanager.com. We resolve almost all billing issues quickly and directly.
Chargebacks initiated without prior contact may result in account suspension while the dispute is resolved.
7. Contact Billing Support
DairyFarmManager Billing Team
- Email: hello@dairyfarmmanager.com
- Website: dairyfarmmanager.com/contact
- Response Time: Within 24 hours on business days